Privacy Policy
Our pledge to you is simple: we will never give, sell, or rent your information to any third party, and we’ll protect your information with the latest technical and security measures. Period!
We know that your personal information is just that – personal. We handle your information with the same security and privacy standards that we want for our own personal information. Any credit card information that is transmitted between your computer and our server is encrypted. We do not store credit card numbers. Ever.
Ordering Policy
Magical Santa Letters is a seasonal website. We are open from October to Saturday December 10 (10 AM Mountain).
If you are interested in ordering any other time, please sign up for our reminder service so we send you a reminder email in fall.
Be sure to review our Frequently Asked Questions for tips and recommendations if you order in December.
Shipping Policy
The following sets forth our shipping policy.
- September / October. Orders placed in October are shipped the Monday before Thanksgiving.
- November.
- Orders placed through November 10 are shipped November 20-22 (beginning Monday before Thanksgiving)
- Orders placed November 11-23 are shipped November 24-27
- Orders placed November 24-30 are shipped December 1
- December. Orders placed in December are shipped within 24 hours.
- Wrong Address. During the checkout process you will have the chance to recheck the shipping address. You are encouraged to do so. Orders with wrong or incomplete addresses may be assessed a service fee if the letter has already been sent.
- Standard Shipping. Please allow 3-14 days for delivery. Final order date for standard shipping is November 30.
- Priority Shipping. Please allow 2-3 days for delivery. During December, we have found it to be more like 3-8 days. Final order date for Priority Shipping is Sunday December 10 10 AM.
- Express (Overnight) Shipping. Please allow 1-2 days for delivery. Tracking number is available upon request. Final order date for Express Shipping is Sunday December 10 10 AM.
We do not ship on Sunday. If you order Saturday after 10 AM, your letter won’t be mailed until the following Monday.
Tracking numbers are available upon request for Priority Shipping and Express Shipping.
Be sure to review our Frequently Asked Questions for tips and recommendations if you order in December
Substitution Policy
We may, at our discretion, use stationary, snapshots, or envelopes that are not the same color as what is pictured on the website.
Cancellations Policy
Once the letter has been printed, your order cannot be cancelled. If you need to cancel your order before it ships, please contact us ASAP. Remember, in December, we ship orders in under 24 hours, so you must contact us immediately. You will need to include your Transaction ID.
Resend Policy
If you placed your order prior to December 1, and have not received your letter by December 10, you may be eligible for a courtesy resend. Please discuss your situation with Live Help. You will be asked to confirm the recipient and their mailing address. Orders with a wrong or incomplete address may be assessed a service fee.
If you placed a priority shipping order between December 1 and December 6, and have not receive it by December 15, you may be eligible for a courtesy resend. Please discuss your situation with Live Help. You will be asked to confirm the recipient and their mailing address. Orders with a wrong or incomplete address may be assessed a service fee.
Orders placed after December 6 will not eligible for a courtesy resend.
All other letters – please be patient – the letter will arrive.
If your order arrived damaged, and if you would like a replacement, please return the damaged order and we will ship another.
Refund Policy
To receive a refund, please return the unopened envelope to our office within 60 days of purchase date. Once we receive the unopened envelope, you will be refunded for your purchase. Letters that have been resent are not eligible for a refund.
For billing issues, please discuss your situation with Live Help.
All other letters – please be patient – the letter will arrive.
If your order arrived damaged, and if you would like a replacement, please return the damaged order and we will ship another.
Terms of Use
By using www.magical-santa-letters.com and purchasing products offered on the site you are agreeing to be bound by our terms of use.
This website is not intended for use by children under the age of 18. www.magical-santa-letters.com is solely for adults to purchase “Santa” letters for their family and friends.
When purchasing a “Santa” letter on www.magical-santa-letters.com, you understand and agree that the letter you are ordering will be printed on Christmas- or Santa-themed stationery. You understand and agree that the letter will contain a hand written signature in the fictitious name “Santa”, not by a genuine individual named Santa. Any reference to “Santa” appearing on www.magical-santa-letters.com or in the letter you receive refers to a fictitious character.
- Links – www.magical-santa-letters.com may contain links to other websites. Please note that our privacy policy applies solely to information collected at the www.magical-santa-letters.com website and none others.
- Cancellations/Refunds – We understand that things come up and you may want to cancel your order with www.magical-santa-letters.com. We will cancel and/or refund your money if your request is sent via email, by postal mail or telephone prior to your order being printed and mailed. However, once your order has been printed and mailed, www.magical-santa-letters.com will only issue a refund if you return the unopened envelope to us within 60 days from purchase date.
- Editing, Modifying and Deleting – We at www.magical-santa-letters.com reserve the right to edit, modify or delete any customized “Santa” letter we believe to be abusive, obscene, unlawful, vulgar and or offensive.
- Content – You, as our customer agree that you are solely responsible for the customization of the “Santa” letter you submit during checkout. You agree to use the service in a manner that is consistent with all laws.
Substitutions – At times, due to the volume of orders we may need to substitute the stationery that your “Santa” letter will be printed on to ensure a timely delivery. Be assured that if we must substitute, we will always substitute to an equal or greater value. We will not compromise the theme or quality of the gift.
Magical Santa Letters.com is a mommy-run website. We hired a great company to create this website to make sure it was secure for you, our customer. We aren’t perfect with our wording but to help make our policies clear, we are dedicated to giving you the best “Santa” letter you can find. Our service will be personal and caring. Please don’t use this website or service to send out hateful and/or unlawful letters. Have a Merry Christmas and Please enjoy the season.
Hints, Tips, and Best Practices
How do I order more than one letter at a time?
You can click on the “Create a Letter” link as many times as you want. Each letter will be added to your shopping cart and is visible on the “Review Order” page.
Two or more letters going to the same household may not arrive at the same time. Be prepared to explain to the “forgotten” child that theirs is coming, and that Santa did not forget about them.
If I don’t want this letter, how do I remove it?
Click “Review Order” and then locate this letter on that page (you may need to scroll down). Then click the “Remove” button under the picture of the letter package.
What should I say in my letter?
To make your letter from Santa truly magical, you should keep the following suggestions in mind as you customize the child’s letter:
If applicable, you should address or acknowledge a recent or profound change in a child’s life (new school, new sibling, new family, loss of family or friends, etc)
Maybe reflect on the child’s courage or things the child has had to endure. Let those attributes or qualities be your inspiration
Maybe reflect on any sacrifices the child has had to make. Children and adults both respond well when their sacrifices are recognized and validated
Let “Santa” be an extention or reflection of your own feelings. Reflect upon what you love about the child and maybe incorporate that in the letter. Maybe think of one or two things that make that child special and talk about it. Don’t forget how much you love your child. You don’t have to spend a lot of time on it if you aren’t comfortable writing, but you should mention it.
Give praise. Children love praise. They love when Santa notices accomplishments or things they have worked on. Maybe comment on things that are important to the child
Teens love praise, too. Many parents use a letter from Santa to tell their teen they love them, or to tell them things that may difficult to say in person. So keep that in mind
Parents or loved ones can use a letter from Santa to welcome newly married children to Santa’s delivery route
Sometimes its just easier to tell your child you love them by pretending you are Santa Claus
Write the letter from the 1st person perspective. Say “I’ll be watching.” or “I am really proud of you for ___” instead of “Santa knows _____”
Be encouraging and supportive; be positive, reinforcing, uplifting; avoid making Santa sound overpowering or super strict
Occasionally talk “to” the child in the letter, not just “at” the child. For example, “Don’t hit your brothers” (talking at) vs “Don’t hit your brothers, ok Jack” (talking to)
Children love to impress Santa, so when Santa recognizes their good behavior, or an accomplishment, praise them
If the child has recently visited with Santa, acknowledge the visit and maybe talk about it a little
Will you catch my mistakes in the letter?
We print what you submit, although we reserve the right to edit the letter.
So if you have misspelled words or poor grammar – it will probably get printed that way. If you misspell Santa Clause (note that Clause is misspelled), that will get printed. If you catch a misspelling or incorrect address and you already completed your purchase, you must contact us immediately at mailroom@magical-santa-letters.com so we can help you enter a correction.
DON’T USE ALL CAPS. EVER. Why?
Again, we print what you submit, so if you use ALL CAPS, ALL CAPS will be printed. Trust me, it looks ugly to see a beautiful letter and then these obnoxious ALL CAPS standing out on the page.
Help! My letter is too long when I click “Preview”.
One or two extra lines is ok. We will down-size the font for your letter in 1 point increments until it fits on a single page. Any more than 2 point sizes (4 extra lines) and the printed letter gets difficult to read. Please try to fit your letter into the space provided in the preview window. The preview window link is found on the “Review Order” page (not this page).
